International Master in Management of IT (IMMIT)
Triple degree master program
Like every year, the best thesis award was awarded at the graduation ceremony in Aix-en-Provence. This year’s winner is Laura Arias, with thesis subject ‘Initiating a continuous process mining implementation.’, which she wrote during her graduation internship at Philips Domestic Appliances. Congratulations!
Earlier this month, cohort 14 had their graduation ceremony at the IAE campus in Aix-en-Provence.
Last week, there was a social activity as a kickoff for the 2022/2023 acadamic year. With IMMIT and ITEM students, we had some drinks at the Doloris Rooftop bar, and experienced the Meta Maze afterwards.
Abstract: There are many different strategic objectives in managing an acquisition. One of the objectives that have grown in importance in recent years is the digital component of an acquisition. Especially in IT-driven acquisitions, spotting digital value levers and developing transformative capabilities help unlock more value from M&A. However, developing these digital dynamic capabilities in the context of M&A is novel and only practised by the most innovative firms.
This paper aims to uncover what role the digital dynamic capabilities play in the pre-signing phase of an IT-driven acquisition and whether there are any advantageous digital dynamic capabilities for IT-driven acquisitions. This thesis focuses on solving these questions by conducting informed grounded theory by studying multiple cases with semi-structured interviews and an extensive literature review.
From the analyses of the interviews and a confirmation of the validating focus group, insights into critical and supportive digital dynamic capabilities for the pre-signing phase of an IT-driven deal have been found, and a select few capabilities are picked to build a new theoretical model, namely formulating digital strategies, conducting IT due diligence, analysing the financial value of IT, leveraging digital knowledge inside the firm and external recruiting of digital expertise. These and other supporting digital dynamic capabilities are essential in unlocking value from IT-driven acquisitions.
Abstract: Both digital transformation and ESG (Environmental, Social, Governance) objectives are mainstream, yet critical to today’s economy. Multiple studies argue that there is a connection between digital transformation and ESG within the business context, but what that connection precisely entails remains a black box. The insurance industry is lagging in both digital transformation and ESG, so it could be assumed that insurance firms also lag in the possible connection. Several important factors were discovered by conducting an extensive literature review, several semi-structured interviews with experts in the field of insurance, and a validating document analysis.
There seems to be no direct influence between digital transformation and ESG if this is not included in the organization’s business strategy. To have the most significant possible impact on ESG objectives after a digital transformation, a practical roadmap has been designed as a support for insurance firms, where the first step is to include ESG objectives into the business strategy, then to change the organizational structure and company culture, to lastly be able to make more sustainable decisions and to invest in a greener IT infrastructure.
Abstract: This thesis examines the crucial issue of AI governance in companies and addresses the lack of clear governance frameworks that facilitate adopting and maximizing AI benefits.
Through a qualitative approach involving ten participants from the Bosch environment
(Belgium, Netherlands, Germany, and Portugal), this study investigates the implementation of AI-driven tools and proposes insights for effective governance. Companies should prioritize implementing Intelligent Process Automation by leveraging precise analyses and establishing clear internal guidelines. Moreover, creating dedicated teams, such as a data team, can significantly contribute to automating processes across different departments.
This research is built upon existing literature and knowledge in the field while providing unique insights by incorporating an internal perspective within Bosch. In practice, the recommendations from this study can be applied by creating specific teams within the company and emphasizing comprehensive documentation of AI processes and guidelines.
Further research could explore developing tailored approaches to suit specific company requirements. It is essential to acknowledge that a limitation of this study is the perpetual evolution of IPA.
Abstract: In recent years, the predominant focus of organisations lied on automating business processes and augmenting productivity using ERP, SCM and CRM solutions. Nonetheless, to maintain competitiveness in the future, organisations must now surpass process automation by embedding them with greater intelligence through the integration of analytics into their processes and business application. Cutting-edge technologies like HTAP have facilitated the convergence of operational and informational environment leading to the creation of a new technology: embedded analytics.
Embedded analytics offers relevant and timely insights directly within the context of an application, reducing the need for users to switch between multiple tools or interfaces. Despite its rising popularity, research embedded analytics adoption is still inexistant. The thesis extended the UTAUT to explore factors influencing embedded analytics adoption in organisational contexts. The results indicated that performance expectancy, social influence and facilitating conditions are the primary drivers of embedded analytics adoption. It suggests that organisations and researchers should focus on enhancing performance expectancy by emphasising the usefulness and benefits of embedded analytics, leveraging social influence to promote adoption through influential figures and social norms, and providing facilitating conditions such as resources and support to remove barriers to adoption. Moreover, the findings show that company resources such as UX design, data quality and company mandate strengthen the aforementioned relationships.
Abstract: Organizational Sensemaking is still a hot topic for IS research field. This approach enables IS researchers to highlight the undergoing social and cognitive processes which an IS project goes through, and the way construction of meanings from these complex situations are achieved.
Mergers and acquisitions became progressively prevalent in today’s dynamic environment as organizations seek strategic growth and competitive advantage. Consequently, these events often trigger significant changes in the structure and functioning of the IS, leading to the need for restructuration projects.
To reach the research goals, a qualitative methodology approach utilizing a case study methodology and interviews will be employed. The selected case study organization will have undergone an M&A event followed by an IS restructuration project. In-depth interviews will be conducted with key stakeholders involved in both the M&A event and the later IS restructuration project. These interviews will provide rich insights into the experiences, perceptions, and interpretations of organizational members during the sensemaking process. The qualitative analysis of the interview data will involve thematic analysis to find patterns, themes, and categories related to sensemaking and its relationship to the M&A and IS restructuration.
Abstract: This research study explores the nuanced impact of the Generative Artificial Intelligence’s emergence (GenAI) on employee stress levels, expectations, and challenges within the consulting and audit sector. The study was inspired by realizing the unregulated and under-acknowledged usage of GenAI tools, particularly ChatGPT, within Deloitte, a phenomenon termed ‘shadow use.’
The study strives to discern whether employees view this trend as a boon or a bane for
their professional roles and to identify the measures they consider necessary to ensure this
disruptive technology does not adversely impact their careers and work-life balance.
An interpretive exploratory research approach was employed to attain a comprehensive
and in-depth understanding of the issue at hand. This method involved conducting extensive interviews with Deloitte France employees across different hierarchical levels and an AI expert to gather diverse viewpoints. This qualitative research strategy gave an enriched perspective on how GenAI is perceived, used, and regarded within a well-established consulting firm among the market leaders.
The findings from the study reveal a spectrum of opinions and apprehensions among
employees about the advent of this technological innovation. While many consultants
acknowledge the significant potential of GenAI to automate tedious tasks, there is a general unease related to job security as the capabilities of AI continue to escalate. Various GenAI adoption challenges were identified during the research, with paramount emphasis on data confidentiality and the veracity of information. These concerns are especially significant in light of Deloitte’s responsibility to safeguard sensitive client data.
The study offers a set of pragmatic recommendations for Deloitte and analogous consulting firms. Those aim to help them facilitate an efficient, ethically compliant, and secure transition towards a generalization of GenAI in the workplace to minimize adverse impacts on employees’ well-being while optimizing productivity.
Abstract:
This master’s thesis presents a comprehensive framework for identifying and managing Critical Success Factors (CSFs) in Change Management within Digital Transformation (DT) initiatives.
The significance of DT, particularly in the public sector, is emphasized due to its potential to revolutionize operations, enhance service delivery, and improve citizen engagement. Yet 70% of the DT initiatives fail, mainly due to resistance coming from people.
Change management is explored as a crucial process that facilitates the successful implementation of DT, ensuring that organizational members embrace and adapt to the changes effectively.
Drawing from an extensive literature review, five key CSFs are identified: Organizational Effectiveness, Change Commitment, Project Management, IT/Technology, and External Environment. These factors are considered essential for enabling a smooth and successful transition in DT initiatives. To validate the framework, three case studies and seven interviews are conducted, providing empirical evidence and insights into the practical application of the CSFs.
Overall, this thesis offers a valuable contribution to the field of Change Management in DT, providing a structured approach for organizations, especially in the public sector, to navigate the complexities and challenges associated with these transformative projects.